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Passenger terms of use

These terms of use govern the use by passengers ("youyour", "passenger") of certain byeurotrip transport services ("Passenger Terms") and a Partner Driver ("Driver").



1.1 These Passenger Terms apply between you and: 

  • Simples e Deslumbrante Unip. Lda. ( Companies registration number: 514095679 ) ( Byeurotrip ) in relation to the provision of the Service (as defined in clause 2.1 below)

such time as you register and set up an account with Byeurotrip.

1.2 It is important that you read and understand the Passenger Terms before using the Service (as defined in 2.1 below). By using and accessing the Service, you agree to these Passenger Terms. If you do not agree to these Passenger Terms, please do not use the Service.



2.1 Byeurotrip operates a free platform (the "Service") that allows you to request, book and pay for passenger transfers services ("Trips") using the Byeurotrip web page (the "Site") available at www.byeurotrip.com.

2.2 When you submit a booking request for Trip through the Site, Byeurotrip will process your request and may accept your booking ( depending on your location and payment history ) for the purpose of finding and allocating you a Local Driver willing and able to fulfil your Trip request. 

2.3 Once your booking is approved Byeurotrip will confirms that they will complete your Trip, or you will enter into a separate agreement with the Driver for the provision of the Trip.

2.4 Byeurotrip will provide the following as part of the Service in connection with the Trip the following; 

  • (a) Accepting and processing bookings as they are made by you;

  • (b) Complete your Trip with a Byeurotrip Driver or Identifying a Partner Driver.

  • (c) Keeping records of bookings;

  • (d) Processing and managing complaints, questions, requests regarding lost and found items, and feedback through our customer support team. We encourage any and all feedback about Trips taken through the Site;

2.5 You may cancel your booking request for a Trip 24 hours before you begin your Trip by informing the Byeurotrip support team at [email protected]


2.6 Byeurotrip may, time to time, provide social features on the Service, such as the ability to contact, rate and review the Driver. Any use of such social features should comply with our Rules.


3. Accessing the Service

3.1 To access the Service, you must: 

  • (a) access the site www.byeurotrip.com

  • (b) accept these Passenger Terms; 

  • (c) be at least 18 years old; 

  • (d) treat your Driver with respect, courtesy and decency – as you would expect to be treated as a Passenger; and

  • (e) register and set up a Byeurotrip account with a user ID and password (your "Account").

3.2 You may connect to the Service using a third-party service (e.g. LinkedIn, Facebook or Twitter) and you give Byeurotrip permission to access and use your information that service as permitted by that service and as set out in Byeurotrip.

3.3 You must provide Paypal valid and up-to-date credit or debit card details in order to use your Account to utilise the Service. You authorise Paypal to charge such credit or debit card for the Fares incurred via your Account and hereby confirm that the details you provide are accurate and that you have the right to use the credit or debit card provided.

3.4 You are responsible for maintaining the confidentiality of your login details and any activities that occur under your Account. If you have any concerns that your Account may have been misused, you should contact Byeurotrip at [email protected] straight away to let Byeurotrip know.


4. Taking a Journey

4.1 By requesting to book a Trip, you agree to enter into a further agreement with your Byeurotrip Driver or a Byeurotrip partner Driver to take and pay for the Trip you have requested. 

4.2 You acknowledge that while undertaking the Trip:

  • (a) your Driver may take any reasonable route to your requested destination and Byeurotrip does not set any route restrictions;

  • (b) you may amend your route in consultation with your Driver; 

  • (c) an extraordinary situation (such as mechanical breakdown or civil emergencies) may result in your Driver being unable to complete your Trip; 

  • (d) you will not consume or carry drugs or alcohol in the vehicle;

  • (e) you will not carry or use weapons in the vehicle; or 

  • (f) you will not use, incite or encourage violence, racism or discrimination in any form. 

4.3 You agree that while you are a Passenger of any Trip you will treat your Driver with respect, courtesy and decency – as you would expect to be treated as a Passenger.

4.4 You agree that the Partner Driver or Byeurotrip may request you to pay a fee for cleaning a vehicle if you or your co-passengers negligently damage the vehicle or its furnishing (including by damaging or staining the vehicle or causing the vehicle to smell). You may be asked to pay an amount in excess of €60 for damage to the vehicle. If you do not pay the €60 charge, we may deduct it your debit card or credit card

4.5 Byeurotrip expects a high standard of service and professionalism the Drivers. Please let us know at [email protected] or through the Site if you have not had a satisfactory Trip.


5. Copyrights

5.1 The information available on or through this Site, along with all graphics, images, text, information, sounds and other content (collectively "Content") is the property of Byeurotrip.com, or its licensors, and is protected by copyright, trademark, service mark and other intellectual property rights. You may not modify, copy, distribute, transmit, display, publish, sell, license, create derivative works or otherwise use any Content available on or through this Site for commercial or public purposes


6. Cancelation and Refunds

6.1 You can cancel a trip up to 24 hours before the departure time (as defined in clause 2.5 Above). The amount you paid will be refund via Paypal within 48 after your cancellation.

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